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FAQ

  • What Are the Delivery Times?

    We guarantee delivery within 10 business days for home delivery, self-pickup, or our PICK-UP service.

    If you choose self-pickup, please arrive at the designated pickup location only after receiving an email notification stating: "Your order is ready for pickup."

  • What Should I Pay Attention to When Placing an Order?

    Please make sure that the details you used to log in or sign up on the website (via the "Login/Join" button) are correct and properly formatted in all registration fields, including first name, last name, address, email, and phone number.

  • How Will I Know My Order Was Received?

    An order confirmation will be sent to your email within 30 minutes of placing the order.

  • I Have a Discount Coupon/Credit – How Can I Use It?

    You can enter the coupon code on the "Shopping Cart" page.

    Please make sure to enter all the coupon details correctly, including letters and numbers. Note: Only one coupon can be used per transaction.

  • My Coupon is Expired – What Should I Do?

    If your coupon is no longer valid, please contact our customer service at: shop@brothers1906.org.

  • Can I Use Two Coupons?

    No, only one coupon can be applied per order.

  • Can I Add or Change Items After Completing My Order?

    No, once an order is completed, it is not possible to add or modify items.

  • Can I Cancel My Order?

    As long as your order has not been processed, you may cancel it.

    If the order has already been shipped, you must receive it first and then contact our customer service or visit our store if you wish to proceed with a cancellation.

  • Is the Website Secure?

    Yes, all purchases made on our website are secure.

  • I Forgot My Username/Password – How Can I Reset It?

    No worries! You can reset your password quickly from your personal account area.

    Alternatively, click "Forgot Password" when logging in. Enter the email address you registered with and a password reset link will be sent to your inbox. You can then create a new password and continue shopping.

  • Can I Place an Order Without Registering on the Website?

    Yes, but we recommend registering so you can track your order history and access additional details in your account.

  • Can I Pay with Cash? Are Installments Available?

    Payments can be made by credit card or popular payment apps, and installment options are available. Cash payments are not supported.

  • I Received My Order, but the Size Doesn’t Fit – Can I Exchange It?

    Of course! contact us, and we will arrange an exchange for the correct size.

  • How Can I Exchange or Return an Item I Purchased?

    You may exchange or return an item within 14 business days from the delivery date.

    Exchanges must be coordinated with customer service and completed at a designated location determined by the store team.

    Exchanges/returns are only possible with a receipt.

    For special cases, please contact us at shop@brothers1906.org.

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ניתן להשתמש בחצי המקלדת בכדי לנווט בין כפתורי הרכיב
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